Refund Policy
Return & Refund Policy
At kodkfdd.shop, we want customers to feel confident when shopping with us.
This policy explains our procedures for returns, refunds, cancellations, damaged products, incorrect products, and exchanges.
1. Right to Cancel
Customers in the United Kingdom may have statutory rights to cancel qualifying online purchases.
For eligible orders, you may notify us that you wish to cancel your purchase within 14 days after receiving the goods, subject to applicable legal exceptions.
To request cancellation, contact:
Please provide your order details and clearly state that you wish to cancel or return the order.
2. Return Eligibility
Return requests should normally be submitted within 14 days after receiving your order, unless a longer return period is expressly stated on the website.
Returned products should generally be:
- Unused
- Unworn
- Unwashed
- In original condition
- Free from stains, perfume, makeup, or damage
- Returned with original packaging and tags where reasonably possible
Customers may inspect and handle products only to the extent reasonably necessary to determine their nature, characteristics, and fit.
3. Non-Returnable Products
Where permitted by law, certain products may not be eligible for return, including:
- Personalised products
- Made-to-order products
- Products that cannot be returned for hygiene or health protection reasons after being unsealed
- Products damaged through improper use after delivery
- Other items excluded under applicable consumer law
This does not affect your statutory rights relating to faulty, defective, or misdescribed products.
4. How to Request a Return
Before sending any return, please contact:
Our customer service team will provide return instructions.
Please do not send products to an address shown on a parcel or shipping label without first contacting us.
5. Damaged, Faulty, or Incorrect Products
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- A description of the issue
- Clear photographs where appropriate
After reviewing your request, we will provide an appropriate solution in accordance with applicable consumer law.
6. Refunds
After an eligible return has been received and inspected, we will notify you regarding your refund.
Approved refunds will normally be returned to the original payment method.
Processing times may vary depending on your bank, card provider, or payment service.
7. Shipping Charges
Standard shipping from kodkfdd.shop is free.
If an optional premium or expedited shipping service is purchased, any additional shipping charge may be treated separately where permitted by law.
8. Exchanges
If you would like a different size, colour, or product, contact:
Exchange availability depends on current stock.
9. Order Changes and Cancellation Before Dispatch
If you need to cancel or modify your order, please contact us as soon as possible.
We will try to accommodate your request, but changes cannot always be guaranteed after processing or dispatch has started.
10. Statutory Rights
Nothing in this policy limits any mandatory rights you have under applicable United Kingdom consumer protection law.
Contact
Store: kodkfdd.shop
Email: maithanh291518@gmail.com
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